The mission of the Helpdesk is to provide Genius Platforms clients with the highest level of customer support for your Genius Platform website and marketing platform.
If you need to understand how to Sign Up to the Helpdesk, please watch this tutorial video.
Go ahead, look around! Here you'll find a Knowledge base with lots of articles to help you troubleshoot common user problems and review frequently asked questions.
Have an issue or can't find an answer? Submit a ticket to us by clicking on New Support Ticket and we will respond promptly!
Have lots of questions? Register on the Helpdesk and you'll be able to track all your tickets in one easy place by using the Check Ticket Status button.
The Help desk's hours of operation are from 8am to 6pm Monday to Friday CST. Please be aware that there is only limited coverage on weekends.
If you have any questions about the Helpdesk, please email Genius Platform Support at support@geniusplatforms.com. We look forward to your questions!
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